Shipping and Return Policies

What delivery options do you offer?

When delivering to anywhere within the contiguous United States, you may choose from Standard Ground Shipping, Three Day Shipping, Two Day Shipping and Next Day Shipping.

We also offer shipping to Hawaii and Alaska and most International destinations. Delivery options available will vary based on your final shipping destination.

Special Purchase items such as the Sofitel Bed™ are not available for expedited shipping and may require extended lead-times.

How are shipping costs calculated?

Shipping costs are calculated based on the original retail price subtotal of your order before any taxes have been applied, except for The Sofitel Bed™ and other special purchase items which have separate shipping costs associated with them.*

Contiguous United States Shipping Costs Table - Ground Delivery Only

  • Total Order Shipping Charge
  • Up to $14.99 $7.95
  • $15 to $29.99 $9.95
  • $30 to $49.99 $12.95
  • $50 to $74.99 $16.95
  • $75 to $99.99 $19.95
  • $100 to $149.99 $23.95
  • $150 to $199.99 $29.95
  • $200 to $249.99 $34.95
  • $250 to $499.99 $44.95
  • $500 to $749.99 $69.95
  • $750 to $999.99 $89.95
  • $1,000 to $1,499.99 $119.95
  • $1,500 to $2,499.99 $149.95
  • $2,500 and up $169.95

Special Purchase Items - Contiguous United States Ground Shipping Costs

  • Item Shipping Charge
  • Bed Frame $15.00

* Mattress & Box Spring: There is a flat rate of $285.00 for white-glove in-home delivery of the Sofitel Bed™ to most locations in the contiguous United States. Remote areas will require an additional fee and will vary based on delivery destination. Please call our Concierge Service toll-free at 1-800-284-8060 for detailed shipping costs to your delivery destination.

International Shipping

What countries do you ship to?

We currently offer shipping to most International destinations.

How are shipping costs calculated?

When shipping to a destination outside of the contiguous United States, delivery rates are calculated based on the actual shipping address and will vary. You will be presented with expedited and economy delivery options. You will be contacted if additional shipping costs will be charged for remote locations.

Duties & Taxes

All duties and taxes are the responsibility of the recipient and will be assessed upon delivery.
Please note that all prices listed on this site are in US dollars.

Return Policy

What is your return policy?

We want you to be completely satisfied with your purchase. We will gladly accept your timely return of new, unwashed items within 30 days of delivery. Returned merchandise should include the original packaging and be in the same condition as when it was received.

Are there any items that are non-returnable?

Beds are not accepted for returns or exchange. Used or laundered merchandise is not returnable. All outdoor furniture is not returnable.

How can I return an item?

Please contact one of our Concierge Service Representatives who will gladly help arrange your return.